The delivery time is usually 5 to 11 business days within the European Union. The actual delivery time may vary depending on the product, stock availability and destination country.

No, there are no additional costs or customs duties. Shipping is carried out within the European Union.

We accept common payment methods such as credit card (Visa, MasterCard, American Express), PayPal, Google Pay, Shop Pay, eps bank transfer and Bancontact. Payments are processed via Shopify Payments or the respective payment service providers.

Yes, you have the right to withdraw from your order within 14 days without giving any reason. The period starts from the day you receive the goods. You are responsible for the return shipping costs.

Once your order has been shipped, you will receive a shipping confirmation with a tracking number that allows you to track your delivery.

If you receive an incorrect or damaged item, please contact us immediately by email at info@wigostore.store.
We will review the case and, depending on the situation, arrange a replacement or refund.

A change of the delivery address is only possible if the order has not yet been shipped. After shipment, changes are usually no longer possible.

The statutory warranty rights apply.

We deliver within the European Union.

Yes, shipping is free for all orders within the European Union.

Our products are shipped – depending on availability – from different warehouses within the European Union.

Shipping is handled via European shipping and logistics partners.

Depending on the shipment, carriers such as Deutsche Post, DHL, DPD or GLS may be used.

Delivery to parcel lockers or PO boxes is not possible.

Depending on the selected payment method, the charge is made immediately or after order confirmation.

After completing your order, you will receive an order confirmation by email. The invoice is provided digitally and can be accessed via this email.

Yes, payments are processed via an encrypted connection (HTTPS/TLS). Your payment data is processed exclusively by the respective payment service providers. We do not store any credit card data.

If your shipment is lost, please contact us immediately by email at info@wigostore.store.

We will review the case and, depending on the situation, arrange a replacement or refund.

You can contact us by email at info@wigostore.store.

Our service hours are Monday to Friday from 9:00 to 18:00 (CET).

Cancellation is only possible as long as the order has not yet been shipped.
Please contact us as soon as possible by email.
After shipment, the statutory right of withdrawal applies.

According to § 19 UStG (small business regulation), no VAT is charged or shown.